Ali3N Studios Ali3N Studios

Heirloom

Heirloom — Delete Your Account

Option 1: Delete From Within the App (Recommended)

The fastest way to delete your account is directly from the app:

  1. Open Heirloom on your device
  2. Tap the settings icon in the top right
  3. Under the Account section, tap “Delete my account”
  4. Tap “Delete” to confirm

This immediately and permanently deletes:

  • Your restoration history on this device
  • Every restored copy still held on our servers
  • Your credit balance and the record of how credits were earned and spent
  • Your Firebase authentication account

Any credits left on the account are lost and cannot be restored or refunded. If you have credits you still want to use, use them before deleting.

This action cannot be undone. Once deleted, your data cannot be recovered.

If you only want to remove your photographs and keep your credits, use Settings → Delete all my restorations instead. That clears your history and deletes every restored copy from our servers, and leaves your account and credits intact.

Photographs you have already saved to your own gallery are yours and are not touched by either option, and your original photographs are never altered or removed from your device.

Option 2: Request Deletion by Email

If you no longer have access to the app or are unable to delete your account from within the app, you can request deletion by email. We will process your request within 30 days.

Or email us directly at developer@ali3nstudios.com

What Happens After Deletion

  • All personal data is removed from our servers immediately (in-app) or within 30 days (email request)
  • The photograph you upload for a restoration is deleted from our servers as soon as that restoration finishes, whether or not you delete your account
  • Restored copies are kept for 7 days so you can download them again, then deleted automatically — deleting your account removes them straight away
  • If you bought credits, the purchase record remains with Google or Apple under their refund policies, but the credits and their ledger are removed from our systems
  • You can reinstall the app and create a new account at any time. A new account does not carry over credits from a deleted one

Contact

If you have questions about account deletion, contact:
Ali3N Studios LLC
Email: developer@ali3nstudios.com